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Apprenticeship at Level 3: Improve your business's efficiency and productivity with an apprentice specialised in business administration.


The Programme

These apprenticeships are for companies of all sizes and can be applied to all sectors, from the public sector, private sector and charitable sector. They are suitable for employers looking for competent and efficient administrators and team leaders who can implement, maintain and improve administrative services and manage their own projects. Apprentices undertaking these learning programmes will develop key skills and behaviours which are suitable for them to progress towards management roles within a company.

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The Business Administration Apprenticeship is suitable for employers looking to recruit and train people to improve the efficiency of their company. The apprenticeship is designed to help apprentices develop flexible and responsive skills and behaviours to engage with different parts of the organisation and with customers, adding value and resolving issues as requested. The business administrator will also learn how to show initiative, manage priorities and their own time effectively, problem-solve and make good decisions. By the end of the apprenticeship, the employee will have the potential to move in to management roles, having learnt how to mentor and coach others.

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.


12 - 18 months.

  • Skills /// Learner will eventually be skilled in:
    • IT: Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to update and review databases, record information and produce data analysis where required.
    • Record and document production: Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
    • Decision making: Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
    • Interpersonal skills: Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
    • Communications: Demonstrates good communication skills, whether face to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
    • Quality: Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
    • Planning and organisation: Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
    • Project management: Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Knowledge /// Learner will eventually understand:
    • The organisation’s purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
    • The organisation’s structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.
    • How to manage stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers.
    • Laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
    • The organisation’s internal policies and key business policies relating to sector.
    • Business principles such as managing change, business finances and project management.
    • The organisation’s processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements.
    • Relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact. Where necessary understands the international/global market in which the employing organisation is placed.
  • Behaviours /// Learner will eventually demonstrate:
    • Professionalism in personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.
    • Qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude.
    • Responsibility for their own work, accepting feedback in a positive way, using initiative and showing resilience.
    • Adaptability
    • Responsibility for team performance and quality of projects delivered

Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.

The administration role may be a gateway to further career opportunities, such as management or senior support roles.