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Apprenticeship at Level 3: Support your business with an apprentice that will specialise in leading projects, managing relationships and more.


The Programme

These apprenticeships are for companies of all sizes and can be applied to all sectors, from the public sector, private sector and charitable sector. They are suitable for employers looking for competent and efficient administrators and team leaders who can implement, maintain and improve administrative services and manage their own projects. Apprentices undertaking these learning programmes will develop key skills and behaviours which are suitable for them to progress towards management roles within a company.

handshake, fistbump, teamwork


This apprenticeship is for employers looking to recruit and train team leaders/supervisors who are equipped to take on operational/project  responsibilities and manage a team effectively. Apprentices will learn how to support, manage and develop team members, manage projects, plan and monitor workloads and resources, resolve problems, and build relationships internally and externally.

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.


12 - 18 months.

  • Skills /// Learner will eventually be skilled in:
    • Leading People: Able to communicate organisational strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively
    • Managing People: Able to build a high-performing team by supporting and developing individuals, and motivating them to achieveCommunication: Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
    • Operational Management: Able to translate goals into deliverable actions for the team, and monitor outcomes. Able to collate and analyse data, and create reports.
    • Project Management: Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery
    • Finance: Apply organisational governance and compliance requirements to ensure effective budget controls
    • Management of Self: Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.
    • Decision Making: Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.
  • Knowledge /// Learner will eventually understand:
    • Different leadership styles and the benefits of coaching to support people and improve performance
    • The organisation’s culture, equality, diversity and inclusion
    • Team management models, including team dynamics and motivation techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour
    • HR systems and legal requirements
    • Approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict
    • Different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns
    • How organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team
    • Data management, and the use of different technologies in business.
    • The project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
    • Financial governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.
    • How to be self-aware and understand unconscious bias and inclusivity.
    • Learning styles, feedback mechanisms and how to use emotional intelligence
    • Time management techniques and tools, and how to prioritise activities and approaches to planning
    • Problem solving and decision making techniques, and how to analyse data to support decision making
  • Behaviours /// Learner will eventually demonstrate:
    • Responsibility for all aspects of work and those of the team
    • Determination when managing difficult situations.
    • Open and approachable manner and ability to build trust with others.
    • Flexibility to the needs of the organisation
    • Innovation when seeking solutions to business needs
    • Positive and adaptable approach, responding well to feedback
    • Professionalism
    • Fair, consistent and impartial
    • Ability to operate within organisational values

Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.

On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.