Become a business administrator with a FREE course at ELATT
ELATT
The Learning Community
Become a business administrator with a FREE course at ELATT
About Business Administration
Our Business Administration course is suitable for anyone who wants to work in administrative support roles or to improve their administrative and supervisory skills.
It is a flexible qualification which we can tailor to meet your needs.
What you will learn
The course will teach you how to work and communicate effectively in a business environment and learn the language of business. You will gain practical knowledge and skills and a qualification that will help you move into a career as a Secretary, Receptionist, Administrator, Personal Assistant, Office Supervisor, Team Leader or Manager.
You will become familiar with the software used widely in business and day to day in these roles.
This course will equip you with skills to work in an office supported by expert advice from experienced teachers. We also support you with employability, including opportunities to speak to industry professionals and access mentoring, volunteering and work experience.
Career Potential
As an administrative assistant, you can earn up to £30,000 with experience.
Apply now to gain new skills, qualifications and take the first step to your new career.
We're here for you as the UK emerges from the coronavirus pandemic: our Sixth Form classes are now all face-to-face, and we're offering a mix of online and in-class options for our adult courses. You'll receive the same personalised support whichever way you study at ELATT.
Read more about online learning at ELATT
Course Progression and Levels
8 - 12 Weeks
Duration
6 - 9 Hours
Hours per week
9.30am - 4.30pm
Daytime study
6.00pm - 9.00pm
Evening study
Online
Environment
Content
- Using office equipment: The aim of this unit is for the learners to develop the knowledge and skills to use office equipment in a business environment.
- Welcome Visitors: develop the learner’s knowledge, skills and understanding of administrative tasks associated with welcoming visitors.
- Handling Mail: By the end of this unit you will know why It is important for a business to handle mail efficiently and securely and you will be ebale to deal with incoming and outgoing mail.
Requirements and Qualifications
Entry Requirements:
- English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
- IT: Basic Skills
- Please bring your prior qualification certificates with you to your first Assessment meeting.
- If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
Awarding Body:
- City & Guilds
Qualifications:
- NVQ Award in Business and Administration Level 1
6 - 12 Weeks
Duration
6 Hours
Hours per week
9.30am - 4.30pm
Daytime study
6.00pm - 9.00pm
Evening study
Online
Environment
Content
- Working in business and administration: The aim of this unit is to gives the learners an overview of what working in business administration can be like. In particular understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.
- Creating business documents: The aim of this unit is to aid learners to develop the skills to identify and produce a variety of business documents.
- Making and receiving calls: This unit aims to develop the learner’s knowledge, skills and understanding of administrative tasks associated with making and receiving telephone calls.
- Developing self: To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved.
- Working as part of a group: To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved.
- Working towards goals: To help the learner to understand how to identify and work towards goals appropriately working towards goals. Learner to prepare an action plan and review progress towards achieving goal.
Requirements and Qualifications
Entry Requirements:
- English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
- IT: Basic Skills
- Please bring your prior qualification certificates with you to your first Assessment meeting.
- If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
Awarding Body:
- City & Guilds
Qualifications:
- NVQ Certificate in Business and Administration Level 1
6 - 12 Weeks
Duration
6 - 12 Hours
Hours per week
9.30am - 4.30pm
Daytime study
6.00pm - 9.00pm
Evening study
Online
Environment
Content
- Manage own performance in a business environment: learn to manage and be accountable for your own work, showing commitment, high standards and taking part in appraisals and action planning
- Improve own performance in a business environment: identify ways to improve performance at work by encouraging feedback from others and setting your own learning goals
- Work in a business environment: learn how to behave in a business environment and contribute to work tasks to support diversity, security and confidentiality and efficiency
- Communicate in a business environment: communicate clearly and accurately in writing and speech, making sure you meet the needs of your audience
- Solve business problems: recognise problems in the way work is carried out, and work with others to agree and implement a solution
- Use office equipment: use a variety of office equipment following manufacturer and organisational guidelines, keeping equipment clean, reducing waste and dealing with errors
- Word processing software: gain confidence using Microsoft Word for a variety of business documentation
Requirements and Qualifications
Entry Requirements:
- English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
- IT: Basic Skills
- Please bring your prior qualification certificates with you to your first Assessment meeting.
- If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
Awarding Body:
- City & Guilds
Qualifications:
- NVQ Certificate in Business and Administration Level 2
20 Weeks
Duration
12 Hours
Hours per week
9.30am - 4.30pm
Daytime study
6.00pm - 9.00pm
Evening study
Online
Environment
Content
- Health and safety in a business environment: Learners will understand health and safety responsibilities in a business environment.
- Understand working in a customer service environment: Upon completion of this unit, learners will have developed knowledge of the importance of customer service and an awareness of the factors affecting customer service. Learners will also know how to work in a customer service role and will know how to refer customer queries and problems to others.
- Produce business documents: Upon completion of this unit, learners will be able to prepare and distribute business documents.
- Store and retrieve information: Upon completion of this unit, learners will be able to gather, store and retrieve information using effective systems and procedures.
- Produce minute of meetings: Learners will be able to take notes of meetings and then produce minutes of meetings. Learners will understand the purpose and legal requirements of formal minutes.
- Communication in a business environment: learners will be able to produce written business communications and will be able to communicate verbally in business environments.
- Principles of providing administrative services: learners will have developed an understanding of the organisation and administration of meetings, the organisation of travel and accommodation, and the management of diary systems. Learners will also understand how to use office equipment and will understand the use of mail services in a business context.
- Principles of business document production and information management: learners will understand how to prepare and distribute business documents and will also understand how information is managed in business organisations.
- Understand employer organisations: learners will have developed an understanding of organisational structures and the organisational environment in the private, public and voluntary sector.
- Manage personal performance and development: Learners will be able to manage personal performance.
- Develop working relationships with colleagues: Learners will be able to maintain effective working relationships with colleagues and work collaboratively to resolve problems, outline the benefits of effective team working, learn how to provide constructive feedback and explain conflict management techniques.
- Presentation software: to produce effective presentations, which include a combination of media (eg images, animation and sound) for education, entertainment or information sharing.
- Develop a presentation: Learners will understand the principles underpinning the delivery of presentations and prepare a presentation.
- Deliver a presentation: Learners to deliver a presentation, respond to question in a way that meets the audience's needs and evaluate the effectiveness of a presentation.
Requirements and Qualifications
Entry Requirements:
- English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
- IT: Basic Skills
- Please bring your prior qualification certificates with you to your first Assessment meeting.
- If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
Awarding Body:
- City & Guilds
Qualifications:
- NVQ Diploma in Business and Administration Level 2
12 - 24 Weeks
Duration
6 - 12 Hours
Hours per week
9.30am - 4.30pm
Daytime study
6.00pm - 9.00pm
Evening study
Online
Environment
Content
- Communicate in a business environment: learn how to communicate both in writing and verbally, whether one-to-one or in group meetings both face-to-face and remotely
- Principles of business communication and information: understand business principles such as negotiation, development of presentations, creation of business documents and the use of information systems
- Principles of administration: understand administration principles such as office management, health and safety, team supervision and vital tasks such as minute taking, managing meetings and events organisation
- Principles of business: understand a variety of business principles including markets, innovation, growth, sales and marketing across the private, public and non-profit sectors
- Understand the customer service environment: learn the key concepts and practices that underpin good customer service, from first impressions to aftercare and support
- Manage personal and professional development: identify your personal and professional development requirements and complete a development plan within an agreed timescale and budget
- Produce business documents: prepare and distribute business documents such as reports, catalogues and brochures
- Store and retrieve information: learn how to gather, store and retrieve information using filing systems, both paper-based and electronic
- Provide administrative support for meetings: prepare and support the administration of meetings, including formal and informal meetings, AGMs, committee meetings and virtual meetings
- Develop a presentation: plan and prepare a presentation using Microsoft PowerPoint
- Deliver a presentation: use a variety of methods and media in a presentation, including speech, handouts, slides, cue cards and flipcharts
- Create bespoke business documents: create documents that meet specific business needs, such as brochures, catalogues, posters, advertising documentation, training manuals and other business materials
- Word processing: gain confidence using Microsoft Word for a variety of business documentation
Requirements and Qualifications
Entry Requirements:
- English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
- IT: Basic Skills
- Please bring your prior qualification certificates with you to your first Assessment meeting.
- If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
Awarding Body:
- City & Guilds
Qualifications:
- Diploma in Business Administration Level 3
Which units will I study for my course?
All our courses have one or more mandatory units and a choice of additional units.
Course content is tailored for you (and your employer) and the list of units outlined here are a guide only. Units covered will also depend on your prior learning and credit requirement. If there is something specific that you are interested in learning, please discuss this with your tutor during induction.
What if I don't have the entry requirements for a course?
There are other courses available to help you build up the skills and qualifications you need to be eligible for our courses. Please get in touch to discuss this further!
Which level can I study?
During your appointment assessment, we will help you work out which course will be the most suitable for you based on your results, previous experiences and interests.
Will my course cost?
Course tuition fees
As a charity, ELATT works tirelessly to access a range of funding and donations to keep our courses free.
In 2021-2022 we had 900 students in total, and none had to pay fees. That means 100% got a free course!
If you are over 19, not all our Level 3 qualifications are fully funded, so you might have to take out a student loan to do a Level 3 course. If that's the case for your Level 3 course, we'll let you know as soon as you apply.
We also can't train you if you are on a Student Visa, Visitor's Visa or Temporary Stay, or are an Overseas Student.
Each year we support hundreds of different people from all walks of life, of all backgrounds, ages, circumstances and skills levels. There's a really good chance that you can get a free course at ELATT, so apply now!
Studying Hours
These are all the study days and times. Your course will take place on some of these times. You'll find out more information after you apply.
Mornings
Monday9.30 - 16.30
Tuesday9.30 - 16.30
Wednesday9.30 - 16.30
Thursday9.30 - 16.30
Friday9.30 - 16.30
SaturdayClosed
SundayClosed
Evenings
MondayClosed
Tuesday18.00 - 21.00
WednesdayClosed
Thursday18.00 - 21.00
FridayClosed
SaturdayClosed
SundayClosed
You are more than welcome to give us a call at 0800-0420-184 or email hello@elatt.org.uk to ask questions and find out more. We are available from 9am-5pm on weekdays.
Benefits of this topic
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Rapid Growth
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High Salary Rate
This role prospectively leads you to a career with a good competitive salary.
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Meet Salma
Occupation: Office Administrator
"This course has helped me a lot. Before I used to be worried about applying for work as I thought I would get rejected. Now I have much more confidence. I made new friends and I am able to communicate with others with greater confidence. I am now working in a job that I enjoy very much."
