Business Administration
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Level 1 - 3 Courses Available: Learn about the business environment, and grasp the essence of communication, administration and management.

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About this Course

Business and Administration is for people who want to work in administrative support roles in public or private sector organisations, or for people who want to improve their administrative and supervisory skills.

It is a flexible qualification which is be tailored to meet your needs.

  1. The course will teach you how to work and communicate effectively in a business environment and learn the language of business
  2. You will gain practical knowledge and skills that are highly valued by businesses. This means you will learn how to support and organise an event and produce business documents.
  3. You will gain a qualification that will help you to gain employment as a Secretary, Receptionist, Administrator, Personal assistant, Office supervisor team leader and Manager.
  4. You will be taught how to use and have access to specialist technology that will help you with your future career goals.
business-admin-graphics

Up to 6 Months
Duration

1.5 - 2 Days
Days per week

9.30am - 4.30pm
Morning Hours

6.00pm - 9.00pm
Evening Hours

Classroom
Environment


Content

Mandatory Unit:

  • Improving productivity using IT

Additional/Optional Units:

  • Manage own performance in a business environment
  • Improve own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment
  • Make and receive telephone calls
  • Assist in handling mail
  • Use a filing system
  • Archive information
  • Use office equipment
  • Meet and welcome visitors

Requirements, Qualifications and Progression

Entry Requirements:

  • Literacy - Entry Level 3

Qualifications:

  • City and Guilds NVQ Award/Certificate in Business and Administration - Level 1

Progression Options:

  • Website Design and Development - Level 1
  • Computer Engineering - Level 1
  • Business Administration - Level 2

6 - 9 Months
Duration

1.5 - 2 Days
Days per week

9.30am - 4.30pm
Morning Hours

6.00pm - 9.00pm
Evening Hours

Classroom
Environment


Content

Mandatory Units:

  • Communication in a business environment
  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understand employer organisations
  • Manage personal performance and development
  • Develop working relationships with colleagues

Additional/Optional Units:

  • Health and safety in a business
  • Use a telephone and voicemail system
  • Produce business documents
  • Provide reception services
  • Use and maintain office equipment
  • Develop a presentation
  • Deliver a presentation
  • Spreadsheet Software
  • Using email
  • Presentation Software
  • Word Processing Software
  • Understand working in a customer service environment
  • Principles of customer relationships

Requirements, Qualifications and Progression

Entry Requirements:

  • Literacy - Level 1

Qualifications:

  • City and Guilds NVQ Diploma in Business and Administration - Level 2

Progression Options:

  • Business Administration - Level 3

9 - 12 Months
Duration

1 - 2 Days
Days per week

9.30am - 4.30pm
Morning Hours

6.00pm - 9.00pm
Evening Hours

Classroom
Environment


Content

Mandatory Units:

  • Communicate in a business environment
  • Principles of business communication and information
  • Principles of administration
  • Principles of business
  • Manage personal performance and development

Additional/Optional Units:

  • Produce business documents
  • Store and retrieve information
  • Develop a presentation
  • Deliver a presentation
  • Create bespoke business documents
  • Presentation software
  • Word processing software
  • Understand the customer service environment

Requirements, Qualifications and Progression

Entry Requirements:

  • Literacy - Level 1
  • Business Administration - Level 2

Qualifications:

  • City and Guilds NVQ Diploma in Business and Administration - Level 3

Progression Options:

  • Employment Pathways / University

Which units will I study for my course?

All our courses have one or more mandatory units and a choice of additional units.

Course content is tailored for you (and your employer) and the list of units outlined here are a guide only. Units covered will also depend on your prior learning and credit requirement. If there is something specific that you are interested in learning, please discuss this with your tutor during induction.


What if I don't have the entry requirements for a course?

There are other courses available to help you build up the skills and qualifications you need to be eligible for our courses. Please get in touch to discuss this further!


Which level can I study?

During your appointment assessment, we will help you work out which course will be the most suitable for you based on your results, previous experiences and interests.


Will my course cost?

This depends on age and a few other factors:

  • If you are 14-18 years old (young person) your courses will be completely free, regardless of which or how many courses you do.
  • If you are 19-23 years old your first course will be free, however your next course will cost.
  • If you are 24 years and older all courses will cost a fee.

If you're worried about costs, no problem. There are many financial options available to get past this barrier. Have a look at the fees page for more information!

Course Fees Advanced Learning Loans


Studying Hours

These are all the study days and times. Your course will take place on some of these times. You'll find out more information after you apply.

Mornings

Monday9.30 - 16.30

Tuesday9.30 - 16.30

Wednesday9.30 - 16.30

Thursday9.30 - 16.30

Friday9.30 - 16.30

SaturdayClosed

SundayClosed

Evenings

MondayClosed

Tuesday18.00 - 21.00

WednesdayClosed

Thursday18.00 - 21.00

FridayClosed

SaturdayClosed

SundayClosed


You are more than welcome to give us a call at 0800-0420-184 or email hello@elatt.org.uk to ask questions and find out more. We are available from 9am-5pm on weekdays.

Benefits of this topic

Administrative Essentials

Learn and fully cover all aspects of dealing with an administrative environment, from roles to apps.

Business Impact

Discover how you can make a difference and be an effective member as part of a business.

Advanced Communication

Understand and perform communication in various forms, including teamwork and customer service.

Into Management

This topic provides leadership and management training to help you take on a senior role.

salma graduate

Meet Salma

Occupation: Office Administrator

"This course has helped me a lot. Before I used to be worried about applying for work as I thought I would get rejected. Now I have much more confidence. I made new friends and I am able to communicate with others with greater confidence. I am now working in a job that I enjoy very much."