Network
Engineering
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Apprenticeships at Levels 3 and 4: Train your apprentice to handle your network dimensions and efficiently maintain or develop systems for the business.

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The Programme

Every office is unique, which means that every Network Engineer has to think flexibly, trouble shooting and problem solving, understanding every bit of technology on the market and working with vendors to find the right solutions. Network Engineer Apprenticeship programmes give you, the employer the opportunity to train up existing staff or recruit new talent to maintain your chosen systems in order for your employees to stay productive.

Companies can either recruit a new apprentice or use the apprenticeship training programme to upskill existing staff members. ELATT are well set up to help you promote and recruit new talent in to your company and as part of the programme are happy to undertake much of the recruitment process at no extra cost in order to draw up a shortlist for interview.

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Introduction

This new apprenticeship standard has been designed by employers. It is suitable for those employers looking to recruit and train people to provide technical support to internal and external customers, helping them to be productive when using technology to do their own jobs. By the end of the programme, apprentices will be able to set people up on systems and provide support when needed, rectifying issues to maintain the organisation’s productivity.

Roles Covered

Helpdesk Technician, First or Second Line Support, IT Infrastructure Technician and Network Support.

Entry Requirements

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Duration

12 - 18 months.

  • Technical Competencies /// Learner will eventually be able to:
    • work both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks
    • demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
    • effectively operate a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
    • interpret and follow IT legislation to work securely and productively in the work environment
    • effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes and to all  stakeholders within the responsibility of the position
    • apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyse problems by selecting the digital appropriate tools and techniques in line with organisation guidance, obtaining the relevant logistical support as required
    • work flexibly and demonstrate the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
    • optimise the performance of hardware, software and Network Systems and services in line with business requirements
    • explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive
  • Knowledge and Understanding /// Learner will eventually understand:
    • and have a working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
    • maintenance processes and apply them in working practices
    • and apply the basic elements and architecture of computer systems
    • where to apply the relevant numerical skills e.g Binary
    • the relevant networking skills necessary to maintain a secure network
    • the similarities, differences and benefits of the current Operating Systems available
    • how to operate remotely and how to deploy and securely integrate mobile devices
    • and have a working knowledge of Cloud and Cloud Services
    • the importance of disaster recovery and how a disaster recovery plan works and their role within it the similarities and differences between a range of coding and logic
    • and comply with business processes
    • and have a working knowledge of business IT skills relevant to the organisation
  • Skills, Attitudes and Behaviours /// Learner must eventually demonstrate:
    • Logical and creative thinking skills
    • Analytical and problem solving skills
    • Ability to work independently and to take responsibility
    • Ability to use own initiative
    • A thorough and organised approach
    • Ability to work with a range of internal and external people
    • Ability to communicate effectively in a variety of situations
    • A productive, professional and secure working environment

Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below.

Section 1

  • Knowledge Module 1: Networking and
  • Architecture (for Level 3 Infrastructure Technician Apprenticeships)
  • CCNA 1*
  • MTA Network Fundamentals
  • Network +*
  • A+
  • CIW
  • Network Technology Associate*

Section 2

  • Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)
  • CCNA Security*
  • MCP Managing and Maintaining Windows 8*
  • MCP Configuring Windows 8*
  • MTA Mobility and Devices Fundamentals*
  • Security +
  • Mobile +
  • CIW – Internet Business Associate
  • CIW – Mobile Application Development

Section 3

  • Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships) MTA Server Admin*
  • Enabling Office 365 Services
  • Enabling Office 365 Identities and Requirements
  • MTA Cloud Fundamentals
  • Install Configure Windows Server 2012* 
  • Administration of Windows Server 2012*
  • Configure Advanced Windows Server 2012 Services*

Section 4

  • Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)
  • MTA Software Development Fundamentals App Development

Section 5 

  • Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships)
  • CIW – Internet Business Associate
  • ITIL Foundation Level

*Or their direct replacement.
Individual employers will select which knowledge module or vendor/ professional qualification the apprentices should take from each of the five sections in the list below.

Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Introduction

This standard is for employers looking to recruit and train people to design, install, maintain and support communication networks within an organisation or between organisations. Network engineers need to maintain high levels of operation of communication networks in order to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers. They will understand network configuration, cloud, network administration and monitoring tools, and be able to give technical advice and guidance.

Roles Covered

Network Technician, Network Engineer, Systems Engineer and Network Administrator.

Entry Requirements

Individual employers will set the selection criteria, but this is likely to include A levels; a level 3 apprenticeship or other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths.

Duration

24 months.

  • Technical Competencies /// Learner will eventually be able to:
    • design simple networks from a well-defined specification and apply appropriate security products and processes
    • install and configure network components, including switches, routers and firewalls
    • optimise the performance of network systems and services
    • monitor, test and adjust network systems and performance to meet accepted standards using diagnostic tools, analysers and other equipment
    • undertake system upgrades to network hardware, software and operating systems
    • apply structured approaches to troubleshooting network issues and repair faults in hardware, software products and the network
    • integrate network related software into an existing network environment
    • interpret written requirements and technical specifications for network activities and maintain accurate records of network maintenance activities
    • log and respond to network service calls and provide technical network support to end users as required
    • document work done in accordance with agreed procedures
    • operate within the parameters of service level agreements, standards and/or agreed response times
    • operate effectively in the business environment and responds to business issues related to network engineering
  • Knowledge and Understanding /// Learner will eventually understand:
    • and be able to apply the principles of networking, protocols and associated  technologies (specifically this should include the latest published versions of OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
    • and be able to apply the applied maths required to be a network engineer (e.g.  algorithms, data, binary, probability and statistics)
    • the causes and consequences of system failure including load balance and storage protocols and responds appropriately
    • the architecture of a typical business IT system, including hardware, OS, server,
      virtualisation, middleware and applications
    • and respond to security threats, firewalls and vulnerabilities
  • Skills, Attitudes and Behaviours /// Learner must eventually demonstrate:
    • Logical and creative thinking skills
    • Analytical and problem solving skills
    • Ability to work independently and to take responsibility
    • Use of own initiative
    • A thorough and organised approach
    • Ability to work with a range of internal and external people
    • Ability to communicate effectively in a variety of situations
    • Ability to maintain a productive, professional and secure working environment

Apprentices must achieve at least one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column.

Knowledge Modules Vendor or Qualifications
Knowledge Module 1: Network Principles (for Level 4 Network Engineer  Apprenticeship) CCNA 1 + 2, Network +, Juniper JNCIA - Junus
(Knowledge Module 2: Network Systems and Architecture (for level 4 Network Engineer Apprenticeship)

MCP Server Virtualisation – Windows Server Hyper V, MCP MS Exchange Server, MCP Server 2012, MCP Windows Administrator, Server +, Juniper JNCIS – Ent

Knowledge Module 3: Network Security (for level 4 Network Engineer Apprenticeship)

Security +, CCNA Security, MTA Cloud and Mobility, Juniper JNCIS – Sec


Individual employers will select which vendor or professional qualification the apprentice should take.

Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment.

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.